Please read this important info so you’ve
got your tickets organised, ready to scan
and know which gate you should use to make
your entrance.
Key Points:
Splore tickets are stored in
your ePASS. This allows you to check in all
entry and upgrade tickets for
you and your group by just
scanning one barcode.
Anyone arriving
separately?
Be sure to use the ticket
sharing function in your ePASS
to share tickets to anyone
arriving separately to you.
Camping upgrade?
Best to share the camping
upgrade ticket to whoever is
arriving in the car carrying all
the camping gear. That way
they’ll receive any parking tags
to get them as close as possible
to your campsite.
Which gate to come
to?
Everyone in your vehicle should
check their ePASS to see which
gate you’re directed to. If
EVERYONE in your vehicle has
been directed to Gate A, head to
Gate A. If even one person has
Gate B, your whole vehicle
should go to Gate B.
Can’t come?
Tixel is the official resale
portal, head to
tixel.com/nz/splore-festival-tickets
Other ticket related
questions?
Email support@iticket.co.nz or
free call 0508 484 253.
Splore tickets are safely stored in your
iTICKET account ePASS, which is like a digital
wallet. To open and view your tickets just log
in at www.iticket.co.nz/profile/e-pass
Your ePass can hold multiple tickets, like the
entry tickets for you and your crew, plus any
upgrades and add-on tickets in one place.
ePASS Barcode:
Your ePASS barcode is the key that unlocks all
the contents of your ePASS digital wallet.
When it is scanned it pulls up all the tickets
that are held in your ePASS, for easy access.
Your ePass is not an actual ticket, it just
holds all your tickets in one place, saving
you time at the gate.
There are two options to retrieve your ePASS
barcode for scanning in. Once you’ve logged
in, choose ‘Mobile ePASS’ to get a version
that you can save/screenshot on your device,
or choose ‘Print ePASS’ for a printable
version. We suggest that you save or print
before leaving home, just in case there are
mobile network hiccups on the day.
Never share your ePASS barcode with anyone, it
is your own personal wallet which holds your
tickets. If you want to send someone a ticket,
you can share individual tickets from your
ePass, using the instructions below.
Share Tickets:
Does your ePASS contain any tickets that you
brought for friends and whānau?
If you’re arriving together, you can just keep
all the tickets in you ePASS and scan in as a
group.
If you’re arriving separately, you need to
share (send) their tickets to them so they can
scan in separately to you.
To share tickets, just open your ePass, hit
the share button, and follow the prompts to
select individual tickets and complete the
sharing process.
Camping Upgrades:
Some reserved camping upgrades allow one
vehicle to park in Reserved Parking, closer to
the campsite. If you have one of these camping
upgrades, it’s best for the driver arriving
with all the camping gear to be holding the
camping upgrade ticket. That way when they
arrive, they’ll be given the correct parking
tag and will end up where they need to be. The
rest of the crew sharing your camp will all be
able to access the campsite once they have
checked in and parked in their designated
parking areas.
Which Gate?
Once you’ve shared your tickets and are happy
with the contents of your ePASS, you’ll see
your Splore entry gate indicated in the top
right corner of your online ePASS. We run two
entry gates at Splore, and they are geared
towards processing certain ticket types as
quickly as possible. We automatically choose
the best gate for you to head to, according to
the contents of your ePASS.
If EVERYONE in your vehicle has been directed
to Gate A, head to Gate A.
If even one person has Gate B, that takes
priority and your whole vehicle should go to
Gate B.
Print or write Gate Label:
To help keep things moving more smoothly you
could display your gate in your windscreen so
our traffic team will instantly know where to
guide you with out delay.
Just print one of these gate signs or write a
big A or B on piece of A4 paper and pop it in
your windscreen as you approach the park.
Ticket Support:
For any issues with locating and sharing your
tickets, or trouble logging in or accessing
your ePASS and iTICKET account, please contact
iTICKET directly by emailing
support@iticket.co.nz
or free calling 0508 484 253.
Resales:
Tixel is our trusted ticket resale partner.
You can buy and sell safely and easily through
Tixel, assured that all tickets are genuine.
To list any of your Splore tickets for sale on
Tixel, log in to your iTICKET ePASS and hit
the RESELL ON TIXEL button. From there, just
follow the prompts to list the tickets you
wish to sell. To buy tickets, head to
tixel.com/nz/splore-festival-tickets and
browse the available tickets.
Tixel sales for camping tickets will close Wednesday at noon (22 Feb 2023, 12pm), and the resale of GA Tickets closes Friday at noon (24 Feb 2023, 12pm).
